1. Privacy Policy
DealFabric is a CRM and Marketing application fully developed with and integrated with Microsoft Dynamics 365.
DealFabric puts a high priority on the protection of personal data.
This applies to all services offered by DealFabric (“We”), including partner relationships. Any product or service offered by DealFabric may be supplemented by specific rules. This charter may be modified at any time to respond to legal, regulatory and technical changes.
By means of this charter, we wish to inform our customers and prospects (“You”) of the means implemented and the purposes pursued within the framework of the collection of your personal data, in accordance with the regulations in force, when we act as data controller. This is notably the case when We process the personal data of a contact person in your company, when You contact us for support or assistance purposes or when You browse our Websites or when You use our forms to contact us.
When we process personal data on your behalf and on your instructions, we act as a subcontractor. This is particularly the case when we process your databases of recipients of emailing campaigns. This relationship is governed by an agreement, available on the website, supplementing the general terms and conditions, in accordance with Article 28.3 of the GDPR.
2. Some definitions
For the purposes of this document, we mean :
Personal Data – Personal Data is any information that directly or indirectly identifies a natural person, which DealFabric processes in its capacity as Data Controller.
Processing Manager – Refers to DealFabric. The Processing Manager designates any person who determines the purposes and means of processing.
Sub-processor – The Sub-processor designates any person who processes Personal Data on behalf of and on the instructions of a Data Controller. The Sub-Contractor must be able to present sufficient guarantees regarding the implementation of technical and organizational measures to justify the protection of Personal Data.
Processing – Processing means any operation (or set of operations) relating to Personal Data, by any process and in particular the collection, recording, organization, conservation, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of making available, reconciliation or interconnection, as well as blocking, erasure or destruction.
3. Measures for the protection of your Personal Data
3.1 Identity of the data controller
The data controller is :
DealFabric, Route de Lausanne 17, 1400 Yverdon-les-Bains – Switzerland
Collection and Processing of Personal Data carried out by DealFabric are governed by the French law n°78-17 of January 6, 1978 as amended, relating to information technology, files and liberties and by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.
3.2 We are transparent:
All the Personal Data concerning You are collected directly from You.
3.3 Legal basis of the processings
The collection of your Personal Data has a legal basis:
- The execution of our contractual relations. The non-supply of these would result in an impossibility or difficulty to perform the Services;
- Our legitimate interest to assure You the best possible quality of service;
- When necessary, Your consent is requested. This consent can be withdrawn at any time and easily;
- To meet any legal obligation.
3.4 Purposes
We may process your Personal Data for the following purposes: the creation of your customer account; – the management of your orders and payments; – the management of your subscriptions and services; – the follow-up of the customer relationship such as the realization of satisfaction surveys, the management of complaints and the assistance service; – the evaluation and improvement of the quality of our products, services and Web sites with in particular, the elaboration of commercial statistics; the management of technical operations of prospecting (which includes in particular technical operations such as standardization, enrichment and deduplication); – carrying out solicitation operations; sending You newsletters, information letters and promotional offers by e-mail or sms, to keep You informed of news; organizing contests; – managing the exercise of Your rights with regard to the rules on the protection of Personal Data; – managing unpaid invoices and litigation; – enforcing our rights; ensuring compliance with the general terms and conditions, the anti-spam policy, as well as with laws and regulations; – complying with legal rules.
4. Type of Personal Data
The mandatory or optional nature of the request for Personal Data requested and the possible consequences of a failure to respond to you are specified at the time of collection.
We are likely to collect the following Personal Data and other data: Your Contact Information (name, first name, position, address, telephone number, e-mail address); – transaction history, orders, payment IP address; – bank details (within the framework provided by law.); – machine identifiers when using our software, connection IP address, activity log; – information collected via cookies; – data on the performance of our products and information on how You use them; – your exchanges with Us; – data collected as part of our affiliate program.
4.1 We keep your Personal Data for as long as necessary:
We retain your Personal Data for as long as necessary to fulfill the purposes for which it was collected. We also retain your Personal Data for the retention period provided for by law, in particular in civil and commercial matters.
The data necessary for commercial prospecting, in particular surname, first name, postal address, e-mail address, telephone numbers are kept for a period of three years from the end of the commercial relationship. If you are a prospect, your data is kept for a maximum of 3 years from the collection or the last contact with you.
4.2 Your Personal Information is confidential:
Your Personal Data is neither sold nor rented to third parties.
DealFabric undertakes to keep the Personal Data confidential and not to disclose them in any form whatsoever, except (i) for the purposes of performing the Services and the purposes of the processing; (ii) in application of a legal or regulatory provision; (iii) to respond to requests for communications from judicial and/or administrative authorities; (iv) to enforce our rights or those of our partners and third parties (iv) with your prior consent or request.
We use services provided by specialized companies, in particular our subcontractors, a list of which can be sent to you by contacting our DPO. When these companies use servers outside the EU, we have taken care to enter into contracts with them on the protection of personal data and in particular the standard clauses of the European Commission to govern the transfer of personal data. This is for example the case with the company Freshworks Inc – USA, a tool we use in the context of support (e-mail form and live chat).
In all cases, DealFabric ensures that the persons authorized to process your Personal Data (staff, partners, subcontractors, etc.) are committed to respecting the confidentiality of the Personal Data or are subject to an appropriate legal obligation of confidentiality.
4.3 Your Personal Data is secure:
As part of our obligation of means, We inform you that we take, according to the state of the art, appropriate organizational and technical measures to preserve the security, integrity and confidentiality of your Personal Data and, in particular, to prevent them from being distorted, damaged or accessed by unauthorized third parties.
4.4 We respect your rights:
In accordance with GDPR and other rules, You have the following rights:
- A right of access to your Personal Data (article 15 of the GDPR) ;
- A right to rectify your Personal Data in case they are inaccurate (article 16 of the GDPR);
- A right to the deletion of your Personal Data (article 17 of the GDPR) in certain cases;
- A right to a limitation of the Processing of your Personal Data (article 18 of the GDPR) and the right to the portability of your Data (article 20 of the
- GDPR), within the limits set by the applicable regulations;
- The right to withdraw Your consent at any time when the Processing is based on it (article 13 of the GDPR);
- The right to object to the Processing of your Personal Data (article 21 of the GDPR);
- The right to set guidelines on the fate of your Personal Data after your death. In the absence of the latter, your heirs can exercise their right over your
- Personal Data.
These rights may be exercised with proof of identity by contacting Us at the following email address: vieprivee@dealfabric.com
You also have the right to lodge a complaint with the control authorities and in particular with the Commission Nationale Informatique et Liberté by visiting this link: https://www.cnil.fr/fr/plaintes/
5. You can contact us at any time
You can contact Us at the following email address : vieprivee@dealfabric.com
You can also contact directly Our Data Protection Officer at the following address: dpo@DealFabric.com
