DealFabric Support and Maintenance
Discover our Support and Application Maintenance offers.
When you become a DealFabric client
You get immediate access to our technology and our expertise.
Included
Standard Support
Standard Support is included in all our subscriptions:
- Help diagnosing application issues.
- Corrective support for issues qualified as bugs (project customizations excluded).
- Analysis and assessment of technical and functional development needs.
- Contact by email (support@dealfabric.com).
Standard +
Premium Support
It covers everything in Standard Support and adds:
- Personalized follow-up from a dedicated contact.
- Real-time tracking of every request (status, date, response, and more).
- A “Staging” application (a synchronized copy of your Production application) for 2 users.
- Improved responsiveness and request handling times (around 50% faster).
The most complete
On Demand Services (ODS)
ODS, our most complete service offer:
- A dedicated contact.
- Corrective support for project configurations and custom developments.
- Evolutionary maintenance to address your new requirements.
- Functional support for users.
- Data Management Services support.
- Skills transfer, remotely or on site.
- Third-party application integration.
How we work
Because your success is our success
We do everything we can to support the users of our applications, with support and maintenance services available on demand.
We respect our clients
By immersing ourselves in your culture, your organization and your business.
We bring ideas to the table
And act independently of any outside influence.
We are pragmatic and results-driven
We favor simple, concrete solutions that are easy to get to grips with and easy to maintain.
When you become a DealFabric client
You get immediate access to our technology and our expertise.
Any questions?
Send us your requests and your questions, we will be glad to answer them as quickly as we can.
Reply within 24 hours